SHIPPING

We ship our products Australia wide, using Australia Post.
Please refer to the below price guide:


Standard Post (3-6 business days): FREE

Express Post for orders under $250 (1-3 business days): $10

Express Post for order over $250 (1-3 business days): FREE

All parcels are tracked. You will receive a tracking number with your order fulfilment notification.

Know the Rose do not require signature on delivery. Australia Post will contact you via SMS or Email to request your authority to leave your order in a safe place or to be held at your local post office. If you would like to upgrade your shipping to include extra coverage for loss or signature on delivery prior to dispatch, please email us immediately after placing your order. Additional costs will apply.


RETURNS & REFUNDS

Due to the product nature, we are unable to offer returns or exchanges for change of mine. If your item arrives damaged, please email through a photo with your order number and we will assess before providing a refund. To complete your refund, we require a receipt, purchase order or other proof of purchase. Without proof of purchase, we are unable to issue a refund.

Please note, we cannot be held liable if your parcel goes missing in transit. Once we dispatch orders, shipping times, delays and errors are out of our control. We will however, do our best to assist with this process.